UltimateShell

Terms of use and sale

Last updated: 9 November 2026

These terms apply when you use UltimateShell or buy its optional AI features. UltimateShell is made and sold by Ultimate Apps Ltd, a company in the United Kingdom (“we”, “us”). If you have a question, email inquiries@ultimateapps.co.uk.

Using UltimateShell

The terminal, SSH, tabs, snippets and themes are free. You may use UltimateShell for personal and business work. You are responsible for the servers you connect to, the commands you run and keeping your own passwords and keys safe. Please don’t use UltimateShell, or its AI features, to access systems you aren’t allowed to, or for anything unlawful.

AI features

An AI Assist is one AI request, such as explaining a command, analysing an error or suggesting a command. Each install includes 5 free AI Assists.
AI answers come from third-party AI models and can be wrong or incomplete. Always read a suggested command and make sure you understand it before you run it, especially commands that change or delete data.
We may change the AI models we use to keep the service working well. We may limit unusual or automated use that is clearly beyond normal use of the app.
The bring-your-own-key unlock lets you connect your own AI provider account. That provider bills you for its usage under its own terms; those charges are not part of your purchase from us.

Buying AI features

In the App Store versions of UltimateShell, purchases are made through Apple, and Apple’s terms and payment process apply. For purchases made on our website, payments are processed securely by Stripe. We never see or store your full card details.

Prices are shown in pounds sterling before you buy, together with any tax that applies. Purchases are linked to the app installation or account used to buy them.

Monthly plans

Starter, Pro and Ultra plans renew automatically every month, and you are charged at the start of each month, until you cancel.
Your plan’s AI Assists reset at the start of each billing month. Unused monthly Assists don’t carry over.
You can switch plans at any time. An upgrade applies straight away: you get the larger allowance immediately and pay only the difference for the rest of the current month. A downgrade applies from your next renewal, so you keep your current plan until then. App Store plans are switched in your Apple account’s subscription settings, and Apple’s rules apply.
You can cancel any time. Cancelling stops the next renewal, and you keep your plan until the end of the month you’ve paid for. App Store plans are cancelled in your Apple account’s subscription settings. Website plans are cancelled through the billing link in the app, or by emailing us.
If we change a plan’s price, we will tell you at least 30 days before the change applies to you, and you can cancel before then.

AI Assist packs and unlocks

AI Assist packs are one-time purchases. Their Assists don’t expire and are used after any monthly plan Assists. The bring-your-own-key unlock is a one-time purchase.

Cancellation and refunds

Purchases made through Apple: refunds are handled by Apple. You can request one at reportaproblem.apple.com.

Purchases made on our website:

Monthly plans: you can cancel within 14 days of your first payment for a full refund if you haven’t used any AI Assists from the plan. If you have used some, we will refund the unused part of that month.
AI Assist packs: you can ask for a full refund within 14 days of purchase if you haven’t used any Assists from the pack.
Bring-your-own-key unlock: you can ask for a full refund within 14 days of purchase.
After those 14 days, payments for months that have already started and for packs already used are not refundable, except where the law requires a refund.
If an AI feature you paid for doesn’t work as described and we can’t fix it, we will refund you or give you a fair credit.

To ask for a refund, email inquiries@ultimateapps.co.uk with the email address you used to pay. Refunds go back to the original payment method, usually within 5–10 working days of approval.

Nothing in these terms affects your legal rights as a consumer in the UK.

Availability and changes

We work to keep UltimateShell and its AI service available, but we can’t promise they will always be free from interruptions or errors. We may update the app and these terms. If a change materially affects a paid plan, we will tell you before it applies.

Liability

UltimateShell runs commands that you choose to run. We are not responsible for loss caused by commands you run, including commands suggested by AI, or for problems on servers you connect to. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t be limited by law.

Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your local courts.